Back Office Services

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Efficient, cost effective & flexible outsourcing solutions

While you focus on growing your business and taking care of your customers, we manage your supporting activities by working from your point of view and adding value to your operations:

  • Benefit from our professional expertise and technology
  • Flexible and committed teams vs. staff management constraints
  • Variable cost-efficient model vs. fixed cost

Credit Control for Logistics Service Providers

Improve your cash flow and your day sales outstanding

  • Cash collection campaigns - phone and email.
  • Aged balance monitoring with the client's stakeholders.
  • Invoicing claims and dispute management.
  • Weekly activity reporting including credit control KPIs.
  • Process continuous improvement recommendations to the client.

Sales support for Logistics Service Providers

Outsource your non-strategic sales prospecting activities

  • Account portfolio defined with the customer.
  • New market segments development when our client is lacking available resources or expertise.
  • SME accounts sales pipeline building.
  • Multi-channel: phoning, social selling and email campaigns.
  • Monthly sales reviews with the client including sales reports & KPIs.

Supply Chain Control Tower for Manufacturers & Retailers

End to end visibility and collaboration with your trading partners

  • Transport planning and booking by our team.
  • Data integration on a collaborative platform to break the "silo effect".
  • Online visibility and cost reduction initiatives.
  • Benefit from our supply chain expertise to design & optimise a multi-carrier network.
  • Continuous improvement program with truckers and vendors.

Discuss your next project

If you are interested in learning more about how Tokema can support your business, contact us.